Accessibility Statement — Hello Home+

Last Updated: July 2026

Our Commitment

Hello Home+ is committed to ensuring digital accessibility for people with disabilities, including those who are blind or visually impaired, deaf or hard of hearing, have mobility or motor impairments, cognitive disabilities, or any other disability. We are working to continually improve the user experience for everyone and apply relevant accessibility standards in our ongoing efforts to create an inclusive experience for all users.

Standards We Follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the internationally recognized standard for web accessibility, which covers accommodations for:

  • Visual disabilities — blindness, low vision, color blindness
  • Hearing disabilities — deafness and hard of hearing (we support closed captions on video content)
  • Motor/mobility disabilities — limited fine motor control, inability to use a mouse; our store supports full keyboard navigation
  • Cognitive disabilities — learning disabilities, attention disorders, memory impairments; we use clear language and logical structure
  • Vestibular disorders — we avoid auto-playing animations or slideshows that may cause dizziness

What We Have Done

  • Added descriptive alt text to all product images for screen reader users
  • Ensured sufficient color contrast throughout our theme (minimum 4.5:1 ratio for body text, 3:1 for large text) per WCAG 2.1 AA
  • Designed for keyboard navigation so users who cannot use a mouse can browse our full store
  • Used clear, readable fonts and a logical heading structure (H1, H2, H3) for screen reader compatibility
  • Avoided auto-playing videos or slideshows that can cause issues for users with vestibular disorders
  • Ensured all interactive elements have visible focus indicators

Note on Physical Accessibility

Hello Home+ is an online-only store — we do not operate a physical retail location. Therefore, physical accessibility requirements such as wheelchair ramps, accessible parking, or in-store accommodations under ADA Title III for physical places of public accommodation do not apply to our physical premises. However, we are fully committed to ensuring our website meets ADA and WCAG digital accessibility standards for all users.

Known Limitations

Some third-party content or apps embedded in our store may not fully meet accessibility standards. We are actively working to identify and address these gaps on an ongoing basis.

Feedback & Contact

We welcome your feedback on the accessibility of Hello Home+. If you experience any barriers, need content in an alternative format, or require assistance completing a purchase, please contact us:

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may contact the U.S. Department of Justice regarding ADA compliance:

  • 🌐 www.ada.gov
  • 📞 1-800-514-0301 (voice) | 1-800-514-0383 (TTY)

Frequently Asked Questions

🚚 Shipping

Orders are processed within 2-5 business days. Shipping may take between 7-21 days depending on the product and destination. For details, visit hellohomeplus.com/policies/shipping-policy
We currently ship within the contiguous United States only. If you're outside this area, feel free to reach out at equipo@hellohomeplus.com and we'll let you know what options may be available. — Stay tuned!
If you order multiple items, they may arrive in separate packages. Don't worry — all your items will be delivered.
Shipping costs, if any, are calculated at checkout based on your order and location. For more details, visit hellohomeplus.com/policies/shipping-policy
You will receive an email with your tracking number as soon as your order is on its way. You can also track your order at hellohomeplus.com/apps/17TRACK
If your package appears lost, contact us at equipo@hellohomeplus.com and we'll investigate and find a solution for you.
Some orders include items that ship from different locations, so they may arrive in separate packages. This is completely normal!

↩️ Returns & Refunds

We accept returns within 30 days of receiving your order. Items must be unused, undamaged, with tags, and in original packaging. To start a return, contact us at equipo@hellohomeplus.com or visit our full policy at hellohomeplus.com/policies/refund-policy
Contact us at equipo@hellohomeplus.com within 30 days of receiving your order. Once approved, we'll send you a shipping label and instructions. Items sent back without prior approval will not be accepted.
Once your return is received and inspected, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at equipo@hellohomeplus.com
Items that cannot be returned include: perishable goods, hazardous materials, sale items, gift cards, personal care items, custom/made-to-order products, and any item that has been used, washed, damaged, or is not in its original packaging with tags.
We currently do not offer direct exchanges. If you'd like a different item or size, please return your original order within 30 days and place a new order. To start the process, contact us at equipo@hellohomeplus.com
Please inspect your order upon arrival. Please contact us immediately at equipo@hellohomeplus.com with photos of the damage. We'll evaluate the situation and find a fair solution.
Return shipping costs depend on the reason for the return. If the item arrived damaged or defective, Hello Home+ will cover the return shipping. If the return is due to a change of mind or incorrect size ordered, the customer is responsible for return shipping costs. Contact us at equipo@hellohomeplus.com and we'll guide you through the process.

💳 Payments

We accept major credit and debit cards, Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely through Shopify's trusted payment platform.
Absolutely! Hello Home+ is powered by Shopify, one of the world's most trusted e-commerce platforms. All transactions are encrypted and processed securely through Shopify Payments or approved third-party payment providers. We never store your payment information.
We do not offer installment payments at this time. All orders are charged in full at checkout.
We do not currently offer store credit. Refunds are processed to the original payment method only.

📦 Orders

Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime directly at hellohomeplus.com/apps/17TRACK
You may request a cancellation by contacting us immediately at equipo@hellohomeplus.com. Orders can only be cancelled before being processed or shipped — once fulfilled, they cannot be cancelled. We'll do our best to help!
Contact us as soon as possible at equipo@hellohomeplus.com. Address changes can only be made before the order has been processed or shipped.
If you need to make changes to your order, contact us as soon as possible at equipo@hellohomeplus.com. We'll do our best to accommodate your request before the order is processed.
If your order hasn't arrived within the expected timeframe, first check your tracking status at hellohomeplus.com/apps/17TRACK. If your tracking shows no updates or the package appears lost, contact us at equipo@hellohomeplus.com — we'll investigate and find a solution.
Yes! You'll receive a confirmation email as soon as your order is placed. If you don't see it, please check your spam or junk folder.

📧 Account

No, you can check out as a guest. However, creating an account lets you track your orders and save your information for future purchases.

📬 Contact

If you need further assistance or have specific questions, you can reach our customer support team by email at equipo@hellohomeplus.com. We'll be happy to help you!
Our store and Cory, our AI assistant, are available 24/7. For email inquiries, our support team is available Monday through Friday — we'll do our best to respond within 1-3 business days. You can reach us at equipo@hellohomeplus.com