Refund policy
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Return and Refund Policy
We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a refund, items must not show signs of misuse or intentional damage beyond the reported issue. Your order number or proof of purchase will be required to process any request.
To start a return, you can contact us at equipo@hellohomeplus.com. Please note that Hello Home+ sources products with care, but shipping and returns are managed directly by our suppliers. Therefore, returns and shipments are subject to each supplier's policies. If you need help with an order, write to us — we'll guide you through the process. We will review your request and respond within 1–2 business days. Submitting a request does not guarantee approval.
Our Fulfillment Model Hello Home+ operates as a direct-to-your-door retailer. Due to the nature of our fulfillment process, return shipments are evaluated on a case-by-case basis and are only accepted when explicitly authorized by our support team. Unauthorized returns will not be processed or refunded.
Please note that any address visible on our website, emails, or store communications is strictly for legal and business identification purposes — it is not a shipping or returns address. To avoid lost packages or delays, never send any item without first receiving written authorization from our team at equipo@hellohomeplus.com.
If your return is accepted, a shipping label along with instructions on how and where to send the package will be sent to the email you provided. Items sent back without first requesting a return will not be accepted.
You can write to us at any time at equipo@hellohomeplus.com if you have questions about the process.
🛠 Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or does not match what you expected. Although products are shipped by our partners, at Hello Home+ we are here to help you evaluate the situation and find a fair solution.
Eligible for Full Refund (100%) A full refund will be considered if you received a defective or damaged product, or if you received the wrong item (different from what you ordered). Photographic evidence must be submitted to our support team within 30 days of confirmed delivery for review and approval.
🚫 Exceptions / Non-Returnable Items
Sizing & Fit — Refund Eligibility Refund requests based on incorrect size selection are subject to review and are not automatically guaranteed. Hello Home+ will evaluate each case individually, taking into account the product value, the circumstances reported, and the resolution available through our fulfillment partners. Any approved refund will be communicated directly to the customer and processed within 5–7 business days. Hello Home+ reserves the right to approve or deny refund requests at its sole discretion.
Some products cannot be returned, such as perishable goods (food, flowers, or plants), custom or made-to-order products, personal care items (such as beauty products), and hazardous materials, flammable liquids, or gases. Returns are also not accepted for sale items or gift cards.
Not Eligible for Refund The following are not eligible for refund under any circumstances:
- Change of mind or buyer's remorse
- Shipping charges
- Claims submitted after 30 days of confirmed delivery
If you have questions about a specific item, write to us at equipo@hellohomeplus.com — we're close by.
🔄 Exchanges
If you wish to purchase a different product, please contact our support team first at equipo@hellohomeplus.com. Once your case is reviewed and authorized, we will guide you through the available options and next steps. Hello Home+ does not process unsolicited exchanges or returns.
💳 Refunds
Once we have reviewed and approved your refund request, we will notify you of the decision. If approved, the refund will be automatically processed to your original payment method within 5–7 business days. If more than 10 business days have passed since approval and you have not received your refund, please contact us at equipo@hellohomeplus.com.
Thank you for trusting Hello Home+
If something didn't go as expected, our team is here for you — write to us at equipo@hellohomeplus.com. You can continue shopping at: https://hellohomeplus.com