Orders are processed within 2-5 business days. Shipping may take between 7-21 days depending on the product and destination. For details, visit hellohomeplus.com/policies/shipping-policy

We currently ship within the contiguous United States only. If you're outside this area, feel free to reach out at equipo@hellohomeplus.com and we'll let you know what options may be available. — Stay tuned!

If you order multiple items, they may arrive in separate packages. Don't worry — all your items will be delivered.

Shipping costs, if any, are calculated at checkout based on your order and location. For more details, visit hellohomeplus.com/policies/shipping-policy

You will receive an email with your tracking number as soon as your order is on its way. You can also track your order at hellohomeplus.com/apps/17TRACK

If your package appears lost, contact us at equipo@hellohomeplus.com and we'll investigate and find a solution for you.

Some orders include items that ship from different locations, so they may arrive in separate packages. This is completely normal!

We accept returns within 30 days of receiving your order. Items must be unused, undamaged, with tags, and in original packaging. To start a return, contact us at equipo@hellohomeplus.com or visit our full policy at hellohomeplus.com/policies/refund-policy

Contact us at equipo@hellohomeplus.com within 30 days of receiving your order. Once approved, we'll send you a shipping label and instructions. Items sent back without prior approval will not be accepted.

Once your return is received and inspected, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at equipo@hellohomeplus.com

Items that cannot be returned include: perishable goods, hazardous materials, sale items, gift cards, personal care items, custom/made-to-order products, and any item that has been used, washed, damaged, or is not in its original packaging with tags.

We currently do not offer direct exchanges. If you'd like a different item or size, please return your original order within 30 days and place a new order. To start the process, contact us at equipo@hellohomeplus.com

Please inspect your order upon arrival. Please contact us immediately at equipo@hellohomeplus.com with photos of the damage. We'll evaluate the situation and find a fair solution.

Return shipping costs depend on the reason for the return. If the item arrived damaged or defective, Hello Home+ will cover the return shipping. If the return is due to a change of mind or incorrect size ordered, the customer is responsible for return shipping costs. Contact us at equipo@hellohomeplus.com and we'll guide you through the process.

We accept major credit and debit cards, Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely through Shopify's trusted payment platform.

Absolutely! Hello Home+ is powered by Shopify, one of the world's most trusted e-commerce platforms. All transactions are encrypted and processed securely through Shopify Payments or approved third-party payment providers. We never store your payment information.

We do not offer installment payments at this time. All orders are charged in full at checkout.

We do not currently offer store credit. Refunds are processed to the original payment method only.

Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order anytime directly at hellohomeplus.com/apps/17TRACK

You may request a cancellation by contacting us immediately at equipo@hellohomeplus.com. Orders can only be cancelled before being processed or shipped — once fulfilled, they cannot be cancelled. We'll do our best to help!

Contact us as soon as possible at equipo@hellohomeplus.com. Address changes can only be made before the order has been processed or shipped.

If you need to make changes to your order, contact us as soon as possible at equipo@hellohomeplus.com. We'll do our best to accommodate your request before the order is processed.

If your order hasn't arrived within the expected timeframe, first check your tracking status at hellohomeplus.com/apps/17TRACK. If your tracking shows no updates or the package appears lost, contact us at equipo@hellohomeplus.com — we'll investigate and find a solution.

Yes! You'll receive a confirmation email as soon as your order is placed. If you don't see it, please check your spam or junk folder.

No, you can check out as a guest. However, creating an account lets you track your orders and save your information for future purchases.

If you need further assistance or have specific questions, you can reach our customer support team by email at equipo@hellohomeplus.com. We'll be happy to help you!

Our store and Cory, our AI assistant, are available 24/7. For email inquiries, our support team is available Monday through Friday — we'll do our best to respond within 1-3 business days. You can reach us at equipo@hellohomeplus.com